MamaSuzi.com Privacy Policy

Our Commitment to Your Family's Privacy

At MamaSuzi, we understand that protecting your family's privacy is as important as providing quality products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services (collectively, the "Services"). Please read this policy carefully.

Last Updated: [30/01/2026]

1. A Special Note About Children's Privacy

Our Services are intended for parents and caregivers, not children under 13. We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for our Services or send any personal information to us.

If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. If you believe a child under 13 may have provided us with personal information, please contact us immediately at privacy@mamasuzi.com.

For Parents: We may collect information about children (such as age, gender for gifting purposes) only when provided by a parent or guardian in the context of personalizing their shopping experience. This information is used solely to provide recommendations and services requested by the parent.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly:

• Account Information: Name, email address, password, shipping/billing address, phone number when you create an account.
• Profile Information: Baby's due date, child's birth date, age, gender (optional, for personalized recommendations).
• Purchase Information: Payment card details (processed securely by our payment partners), purchase history, and shipping preferences.
• Communication: Contents of messages sent through contact forms, chat, email, or phone calls.
• Reviews & Content: Photos, videos, and reviews you submit.

B. Information Collected Automatically:

• Device & Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, time spent, search queries, and referring URLs.
• Location Data: General location derived from your IP address or precise location (with your permission) for services like store locators.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar technologies to remember preferences, understand user behavior, and improve your experience. You can control cookie settings through your browser.

C. Information from Third Parties:

• Social Media Platforms: If you connect your account, we may receive basic profile information.
• Service Providers: Payment processors, fraud prevention services, and shipping carriers.
• Advertising & Analytics Partners: Information about your interactions with our ads on other sites.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders, returns, and exchanges.
• Create and manage your account.
• Provide personalized recommendations, content, and offers (e.g., relevant products for your child's age).
• Communicate with you about orders, products, services, and promotional offers.
• Improve, test, and monitor the effectiveness of our Services.
• Prevent fraud, protect security, and comply with legal obligations.
• Facilitate interactions between buyers and sellers in our marketplace.

4. How We Share Your Information

We do not sell your personal information. We only share it in the following circumstances:

• With Sellers: To fulfill your order, we share necessary information (your shipping address, contact details, and order contents) with the marketplace seller shipping your product.
• Service Providers: With trusted vendors who perform services for us (payment processing, fulfillment, analytics, marketing, email delivery).
• Legal Requirements: When required by law, subpoena, or to protect the rights, property, or safety of MamaSuzi, our users, or others.
• Business Transfers: In connection with a merger, sale, or transfer of assets.
• With Your Consent: In any other way we clearly describe to you at the time of collection.

5. Your Choices & Rights

You have control over your personal information:

• Access & Updates: Log into your account to view and update most information.
• Marketing Communications: Click "unsubscribe" in any marketing email or adjust preferences in your account.
• Cookies: Adjust your browser settings to refuse cookies (some features may not function properly).
• Account Deletion: You may request account deletion by contacting us. We will comply subject to legal retention requirements.
• Do Not Track: Our Site does not currently respond to Do Not Track signals.

Depending on your location, you may have specific rights under laws like the GDPR or CCPA, including rights to access, correct, delete, or restrict processing of your data. To exercise these rights, contact us at privacy@mamasuzi.com.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your personal information. This includes SSL encryption for data transmission and secure storage practices. However, no electronic transmission or storage is 100% secure. Please use strong passwords and notify us immediately of any suspected breach.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

8. Third-Party Links & Services

Our Site may contain links to third-party websites (e.g., blogs, partner brands). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

9. International Data Transfers

If you are located outside the United States, please be aware that information we collect may be transferred to and processed in the United States, which may have different data protection laws. By using our Services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this policy periodically. The "Last Updated" date will indicate when changes were made. We will notify you of material changes via email or a prominent notice on our Site. Your continued use constitutes acceptance.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our practices, please contact our Data Privacy Officer at:

MamaSuzi Privacy Team
Email: care@mamasuzi.com) - Ask for Privacy

For residents of California: Please see our California Privacy Rights Supplement for additional disclosures.

Thank you for trusting MamaSuzi. Protecting your family's privacy is a responsibility we take seriously.